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Mobile EMM Enrollment

November 19, 2019

All corporate devices for communication purposes used by one or more staff as well as personal-owned devices that access TRCA information (e.g. Outlook, Teams, etc.) must be enrolled into the Enterprise Mobility Management (EMM) platform. Personal devices accessing TRCA resources that are not enrolled will lose access and corporate devices may have their mobile accounts suspended. Please see below for further information and detailed instructions.

Corporate Devices
Please follow this EMM Enrollment Guide – Android, iOS

Personal-Owned Devices
Please follow this UYOD EMM Enrollment Guide.  

Upon successful enrollment, EMM will automatically install the Office 365 Suite, including Outlook, Teams, Word, Excel, SharePoint, etc. Additional approved apps can be found in the “App Catalog” for Android or “Catalog” for iOS.  

  • For Android devices, the EMM creates a Work space with “App Catalog” 
    • Files in this Work space cannot be accessed from Personal space 
    • The EMM can only manage this Work space, not Personal space 
    • When EMM is un-enrolled, only the Work space is deleted 
  • For iOS devices, the EMM will be loaded on the regular space with “Catalog” 
    • The EMM can only manage the apps installed from the Catalog 
    • When the EMM is un-enrolled, only the apps installed from Catalog are deleted. If the apps in the catalog were already installed from personal app store, these apps will remain as is except for the Office 365 apps 
      • Outlook 
      • Teams 
      • OneDrive 
      • Word 
      • Excel 
      • PowerPoint 
      • SharePoint 
      • OneNote

Rogers Communications Customer Support 1-855-788-0873
TRCA staff with a Rogers device can now directly contact the Rogers Communications customer support line 24 hours a day, 7 days a week for issues related to the following:

  • Reporting of Lost Device
  • Hardware Issues/Warranty
  • Cellular Signal Reception Issues

If you have any questions, please feel free to reach the ITM Service Desk through: 

Calling the ITM Service Desk: 416.661.6600 ext. 4357 (HELP) 

Submitting a request: ITM Service Desk 

Visiting the ITM office: Located on the 2nd floor, South Side of 101 Exchange Ave