Everything tagged: Technology
World Backup Day – March 31
TRCA has approximately 700 full-time staff using a combined 30 terabytes of data. Information is central to everything we do and today, World Backup Day, serves as a very important …
Blog March 31, 2019 (Category: ITRM)
Approval Feature added to ITM Service Desk Portal
The service desk continues to be a great success as we received 497 requests and resolved 428 requests in February with a completion rate of over 86%. This success is also evident …
Blog March 1, 2019 (Category: ITRM)
Migration to Office 365 Update
When I joined TRCA a few months ago, one of my first priorities was assessing the plan to move from Lotus Notes email and calendar to Microsoft Outlook. As a …
Blog February 9, 2019 (Category: ITRM)
ITM Service Desk – January Results
Our new ITM Service desk was a huge success with 431 service requests opened and 347 delivered and closed. Thanks to everyone who completed the service survey. You have given …
Blog February 9, 2019 (Category: ITRM)
A new Chapter in our Customer Service Journey
Welcome to 2019 and to all the great things ahead in this new year. Your Information Technology Management (ITM) business unit has been rapidly evolving to become your trusted partner …
Blog January 30, 2019 (Category: ITRM)
Information Technology and Records Management
https://support.trcastaff.ca/servicedesk/customer/portal/1 Welcome to Information Technology and Records Management (ITRM) at TRCA. ITRM is a business unit within Corporate Services. We are responsible for the Information and Technology vision and direction …
Task (Category: Data | ITRM)