Everything tagged: service desk

Microsoft has released some great new features in Microsoft Teams that TRCA staff can take advantage of, please follow the below instructions to turn on these new features if you …

To All Staff, The purpose of this communication is to reiterate the various options that are available for working remotely using phone, teleconferencing and video conferencing communications. Cellphones and Mitel …

Information Technology and Records Management is pleased to announce the implementation of regularly scheduled maintenance for TRCA’s enterprise systems. The scheduled maintenance windows will occur on the first Wednesday of …

Question: I heard the discount from Rogers was 30%, however when I called I was told it was 10%, which discount is correct? Answer: Both discounts are correct.  If you …

Microsoft Teams has enabled us to move from an array of disparate apps to a single, secure hub for workplace collaboration that brings together what our teams need, including chat, …

TRCA, like many organizations, can experience cyber-attacks at any time on any day. Some of our staff have experienced a cyber-attack recently called “CEO FRAUD”. When CEO Fraud is carried …

Since the Information Technology Management (ITM) business unit has launched the ITM Service Desk at the beginning of 2019, our focus has been to continually enhance the service we provide …

I am pleased to announce that our move from Lotus Notes for email and calendar is finally here.  The team has been busy planning for the migration of email and …

The service desk continues to be a great success as we received 497 requests and resolved 428 requests in February with a completion rate of over 86%.  This success is also evident …

On January 7, 2019 Information Technology Management (ITM) launched a new online and physical Service Desk to help TRCA staff with ITM related needs. I sat down with ITM technician …