Everything tagged: ITM
Outlook Migration Update
Today, Monday April 22nd our 74 Champions started using Outlook as their email and calendar software. The team was busy all weekend preparing for the migration. The email for all users …
Blog April 22, 2019 (Category: ITRM)
Microsoft Outlook and Office 365 Harmony – Ready Set Go !
Information Technology Management (ITM) has lots of exciting news to share with the organization, so thank you in advance for taking the time to read this message in its entirety. …
Blog April 10, 2019 (Category: ITRM)
Get ready for Microsoft Outlook !
I am pleased to announce that our move from Lotus Notes for email and calendar is finally here. The team has been busy planning for the migration of email and …
Blog April 1, 2019 (Category: ITRM)
World Backup Day – March 31
TRCA has approximately 700 full-time staff using a combined 30 terabytes of data. Information is central to everything we do and today, World Backup Day, serves as a very important …
Blog March 31, 2019 (Category: ITRM)
International Women’s Day 2019 (Balance for Better)
For the past 100 years March 8th has been recognized around the world as International Women’s Day (IWD) bringing attention to the power of gender diversity and inclusion. This year …
Blog March 8, 2019 (Category: ITRM)
Approval Feature added to ITM Service Desk Portal
The service desk continues to be a great success as we received 497 requests and resolved 428 requests in February with a completion rate of over 86%. This success is also evident …
Blog March 1, 2019 (Category: ITRM)
Cyber Security Awareness Month
TRCA Staff, Information Technology Management’s February focus is on Cyber Security. Cyber security or information technology security are the techniques of protecting computers, networks, programs and data from unauthorized access …
Blog February 19, 2019 (Category: ITRM)
Laptop Cable Locks – get yours today!
Happy Valentine’s Day As part of Information Technology Management’s focus on Cyber Security, laptop cable locks are now mandatory for TRCA Staff. Visit the ITM service desk to obtain one. …
Blog February 14, 2019 (Category: ITRM)
Migration to Office 365 Update
When I joined TRCA a few months ago, one of my first priorities was assessing the plan to move from Lotus Notes email and calendar to Microsoft Outlook. As a …
Blog February 9, 2019 (Category: ITRM)
ITM Service Desk – January Results
Our new ITM Service desk was a huge success with 431 service requests opened and 347 delivered and closed. Thanks to everyone who completed the service survey. You have given …
Blog February 9, 2019 (Category: ITRM)