Customer Service Standards

January 24, 2019

As TRCA prepares for the opportunities and challenges ahead in 2019, we recognize that business excellence will be one of the keys to achieving the goals of our updated strategic plan.

We are committed to maintaining a service-oriented culture at TRCA – one that prioritizes the highest possible level of service, at all times, for partners, customers and the broader community.

With this goal in mind, we have developed new standards to guide TRCA employees in their interactions with stakeholders and customers, both externally and internally.

The new Customer Service Standards reflect TRCA’s dedication to providing consistently excellent service as we address the challenges facing our growing jurisdiction.

These standards address five main areas of stakeholder and customer interaction:

• Visiting TRCA’s head office
• Contacting TRCA by telephone
• Contacting TRCA by email, online forms or mail
• Contacting TRCA on social media
• Publicly posted information

Click on the abbreviated table below to view the full standard of customer service that is expected to be provided to all stakeholders who visit or contact TRCA.

I look forward to continuing to work with all of you to execute on our strategic priorities and to improve service delivery.

Sincerely,

John MacKenzie, M.Sc.(Pl) MCIP, RPP
Chief Executive Officer
Toronto and Region Conservation Authority (TRCA)