Frequently Asked Questions Regarding Policy CS 4.03 Mobile Device Governance

September 12, 2019

Question: I heard the discount from Rogers was 30%, however when I called I was told it was 10%, which discount is correct?

Answer: Both discounts are correct.  If you are simply contacting Rogers to setup a new account and you are a TRCA employee you will be offered packages with 30% off of the consumer pricing.  If you are porting a phone out from a TRCA Corporate account to a personal account then the discount for that plan under those conditions is 10%.  These discounts are set and managed by Rogers, TRCA has no ability to change these rates.

Question: Why is my buy out cost to transfer my mobile device from TRCA to a personal account over $400 and some staff their cost is $0.  This doesn’t seem fair or equitable.

Answer: The cost to “buy out” your phone is set by Rogers and not TRCA and is a function of how new the phone is.  As much as this doesn’t seem fair, TRCA is not in a position to cover the buy out for devices.  If the cost of the buy out seems to high then we suggest you consider other options, such as the 30% discount on a new Rogers or Telus account.

Question: The monthly stipend says “up to” $21.50 would be available. How is the amount of stipend determined?

Answer: The amount of the stipend is $21.50 which aligns with the amount we pay Rogers for a Corporate Device per month.  When it say up to that means not to exceed that amount.  Staff would submit that expense and a copy of their monthly invoice and the stipend would be provided as long as the monthly invoice amount was more than $21.50.

Question: Does the use of the ported “personal device” for business purposes change any of the existing restrictions on content etc – limitations on the sites or content that can be accessed, the ownership of photos or other content that could be construed as business generated? What content will TRCA have access to on the personal device – will this be limited to outlook and teams only?

Answer: TRCA is only interested in governing the corporate information on a personal device.  As per policy  CS 4.03 Mobile Devise Governance  policy section 3.07

“Employees who have a valid TRCA.CA e-mail account may use their corporate account credentials to access TRCA systems and information on their personal device if employees enroll in the TRCA Enterprise Mobility Management solution”

TRCA will only have access to the corporate information as managed by the Enterprise Mobility Management solution.

Question: Will the staff be able to control or limit how the ported number is published or shared by TRCA once it becomes associated with a personal account?

Answer: TRCA does not publish staff personal cell phone numbers.  If a staff member includes their personal cell phone number in their Ceridian profile that information will be published internally in Office 365 and the Staff Directory.

Question: Will staff be required to sign a statement that reflects the conditions that the TRCA stipend is expected to cover? And if so what are they – eg waiver of damage or replacement of personal phone being used for business purposes, extent of required availability etc.

Answer: There is nothing for staff to sign in regards to receiving the stipend.  All of the required conditions are included in the policy.  The Stipend is only available for staff who are eligible (per section 3.10) and requirements in respect to conditions are in the eligibility requirements in section 3.03.  In respect to items such as damage or replacement that is defined in section 3.09.

“TRCA will not provide reimbursement for setup, hardware costs (including for devices lost/stolen/damaged on TRCA property), accessory costs, or any costs incurred beyond the maximum of $21.50 monthly reimbursement for personal devices.”