Changing Your Voicemail on Mitel Office Phone Task

Here is a step-by-step guide to managing your voice mail greetings.

Every TRCA staff with an office phone line and/or TRCA-issued mobile device is required to update their voicemail in accordance with the scripts provided below.

To change your voicemail, follow these steps:

Internally (when in the office)

1. Open MiCollab Client.
2. Call 7000.
3. Enter your password (****).
4. Press 8 for user options and follow the prompts.

Externally (when not in the office)

1. Call 416-661-6600.
2. Press * to enter the message center.
3. Enter the mailbox number (eg. 1234) when prompted and press *.
4. Enter your password (****).
5. Press 8 for user options and follow the prompts.

Voicemail Script:

When you are in the office:

Hello. You’ve reached [Name], [Job Title] in [Business Unit] with Toronto and Region Conservation Authority. Please leave your name, telephone number and a short message after the beep, and I’ll return your call at my earliest convenience. Thank you and have a great day.

When you are out-of-office:

Hello. You’ve reached [Name], [Job Title] in [Business Unit] with Toronto and Region Conservation Authority. I’m currently out of the office and will return on [Date]. If your call is urgent please call [Approved Designate] at [Designate’s number]. Otherwise, please leave your name, telephone number and a short message after the beep, and I’ll return your call at my earliest convenience upon my return to the office. Thank you and have a great day.