Blog categories: ITRM
Cyber Security Awareness Month
Blog February 19, 2019 Daniela Macleod
TRCA Staff, Information Technology Management’s February focus is on Cyber Security. Cyber security or information technology security are the techniques of protecting computers, networks, programs and data from unauthorized access …
File Attachment Restriction Removed VPN Licences Increased
Blog February 15, 2019 Dan Clayton
The file attachment restriction that was previously in place has been removed in order to make it easier to send attachments to people outside TRCA. The factors that caused us …
Lotus Notes Support Update
Blog February 15, 2019 Dan Clayton
As many of you know and experience every day, Lotus Notes Applications and Databases are part of many business processes across TRCA. At the time when we adopted Notes it …
Laptop Cable Locks – get yours today!
Blog February 14, 2019 Daniela Macleod
Happy Valentine’s Day As part of Information Technology Management’s focus on Cyber Security, laptop cable locks are now mandatory for TRCA Staff. Visit the ITM service desk to obtain one. …
Migration to Office 365 Update
Blog February 9, 2019 Dan Clayton
When I joined TRCA a few months ago, one of my first priorities was assessing the plan to move from Lotus Notes email and calendar to Microsoft Outlook. As a …
ITM Service Desk – January Results
Blog February 9, 2019 Dan Clayton
Our new ITM Service desk was a huge success with 431 service requests opened and 347 delivered and closed. Thanks to everyone who completed the service survey. You have given …
Your OneDrive limit has increased!
Blog February 1, 2019 Daniela Macleod
Customer Service month may be over, but our commitment to serve you better continues! Effective immediately, your OneDrive total size limit has increased from 100 GB to 1,024 GB. …
A new Chapter in our Customer Service Journey
Blog January 30, 2019 Daniela Macleod
Welcome to 2019 and to all the great things ahead in this new year. Your Information Technology Management (ITM) business unit has been rapidly evolving to become your trusted partner …
Q&A: What ITM’s new Service Desk is all about!
Blog January 7, 2019 Daniela Macleod
On January 7, 2019 Information Technology Management (ITM) launched a new online and physical Service Desk to help TRCA staff with ITM related needs. I sat down with ITM technician …