Teams Phone Launch Update #2 – Your Action is Required

August 15, 2022

Good morning,

We’re excited to announce that the full launch of Teams phone will take place on Friday, August 19^th.

What will happen on August 19^th?

• All existing Mitel phone services will be transferred to Teams
• TRCA main line (416-661-6600) will ring into the Teams auto-attendant menu
• Callers to the main line can search staff by name (option 1)
• Main line call transfers to staff will be through Teams phone
• Mitel 4-digit extensions will stop working

What is happening prior to the launch?

• ITRM will be deploying new Teams conference phones to replace Mitel device prior to the launch
• This simplifies hybrid meetings enabling you to join the device to a Teams call when you book the Room as part of a Teams Meeting (no need to dial in)
  • Please refer to the Teams Phone User Guide for more information
• Standard calling functionality is still available

How will TRCA inform our stakeholders, partners and the public?

• An updated TRCA main line greeting will alert callers of the phone system change
• Updated messaging will be posted to TRCA’s website
• Marketing and Communications will be scanning the website to identify where phone numbers will need to be removed or updated and will work with page owners
• Staff must update the office number in their email signature to inform their immediate contacts

Important reminder to update your contact info with your Teams phone number and setup voicemail. Your Action is Required by Friday, Aug 19^th.

• Email signature
• Teams Voicemail
• Dayforce Contact Info (this info populates the O365 user card)
  • Go to https://dayforce.trcastaff.ca > Select Employee
  • Click Profile
  • 
  • Click Pencil icon (Edit) next to Contact Information
  • Update your Business phone number
  • 

You’ll receive a Dayforce email notice about the update and your O365 user card details will reflect the new number the next day.

Here’s are support resources for Teams Phone.

• Review TRCA’s Teams Phone User Guide
• Review Microsoft’s Teams Calls Video Training & more
• Look out for upcoming Teams Phone Lunch & Learn sessions
• ITRM Service Desk is always available to answer questions

If you have any questions, please feel free to reach the ITRM Service Desk through:

Calling the ITRM Service Desk: 416-667-6275 NEW!

Submitting a request: ITRM Service Desk

Visiting the ITRM Service Desk: Located on the 2^nd floor, South Side of 101 Exchange Ave